Comments on: Customer service story from … heaven http://www.borthwick.com/weblog/2007/08/11/customer-service-story-from-heaven/ occasional thoughts by john borthwick Sat, 22 Nov 2008 17:37:20 +0000 http://wordpress.org/?v=2.6.2 By: THINK / Musings / Fotolog, lessons learnt http://www.borthwick.com/weblog/2007/08/11/customer-service-story-from-heaven/#comment-53548 THINK / Musings / Fotolog, lessons learnt Wed, 09 Jan 2008 03:30:47 +0000 http://www.borthwick.com/weblog/2007/08/11/customer-service-story-from-heaven/#comment-53548 [...] and downs: outages, breaking 10M member threshold, a membership strike, massive growth in Europe, drowned servers, visits from the FBI, and a good deal of member love. Throughout getting the team to work together [...] [...] and downs: outages, breaking 10M member threshold, a membership strike, massive growth in Europe, drowned servers, visits from the FBI, and a good deal of member love. Throughout getting the team to work together [...]

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