How smart is your network?

I have spent a week getting a pots number to call forward to another number. I set it up on, took 4 days to complete the order, once it was done the number no longer worked. I called and after 25 mins on hold I got to a very perky tech representative — he checked it out, said it was setup wrong through the system. He went and made some adjustments — I swear I heard wheels turning in the engine room — another 15 mins later we were done. With the caveat that I need to call again nxt week to set it to ring straight through (right now its on 4 rings and then it will forward, and only the business office can change that rule).

Vonage, grandcentral, skype, pick your voip — this take less than 3 mins. to update. Hmmm that sure is one smart network.